Terms & Conditions

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Terms & Conditions for Ordering – House of Desserts

  1. Order Acceptance:
    All orders are subject to acceptance and availability. We reserve the right to cancel or refuse any order if necessary.
  2. Allergy Disclaimer:
    Please inform us of any allergies before placing an order. While we take care to avoid cross-contamination, our kitchen handles allergens including nuts, dairy, gluten, and soy.
  3. Pricing:
    Prices are listed clearly and may be subject to change without prior notice. Promotional prices are only valid during the offer period.
  4. Payment:
    Payment must be made in full at the time of ordering via our website, delivery platforms (e.g. Just Eat), or in-store. We do not accept cheques.
  5. Cancellations & Refunds:
    Orders cannot be cancelled or refunded once preparation has started. If there is an issue with your order, please contact us immediately and we will do our best to resolve it.
  6. Delivery & Collection:
    Estimated delivery times may vary. We are not responsible for delays caused by external delivery partners. For collection, please arrive at the designated time to ensure freshness.
  7. Minimum Order & Delivery Area:
    A minimum spend may apply for delivery. Orders must be within our designated delivery area, which is subject to change.
  8. Right to Refuse Service:
    We reserve the right to refuse service to anyone who is abusive, repeatedly places incorrect or prank orders, or breaches these terms.